FAQ
What materials are used in your jewelry?
Our pieces are crafted from high-quality materials, including white rhodium over 925 sterling silver and 18k gold vermeil with a minimum 2.5-micron plating for durability. We use natural, ethically-sourced gemstones, never lab-made. Each stone is unique and may vary slightly in color and shape.
Are your gemstones authentic?
Yes, all our gemstones are natural and undergo strict quality controls. For our most discerning customers, we also offer an on-demand authenticity certificate. Please contact us if you'd like this service.
Do you offer custom or personalised orders?
Currently, we focus on our curated collections to maintain quality and authenticity. However, if you have a specific request, feel free to reach out, and we’ll do our best to accommodate.
How do I find my ring size?
Please refer to our comprehensive ring size chart, which includes US, UK, EU, IT, and measurements in millimeters. For best results, measure your finger at the end of the day for the most accurate fit.
How should I care for my jewelry?
Each piece is treated with an anti-tarnish coating for enhanced durability. However, we recommend limiting exposure to water, humidity, and chemicals to keep your jewelry in top condition. Cleanse gently with fresh water after exposure to salt or chlorine and dry with a soft cloth.
Why do my jewelry pieces look slightly different from the pictures?
We strive to represent each piece accurately. However, due to natural variations in gemstones and the unique, handcrafted nature of our jewelry, slight differences in color or texture may occur. This individuality makes each piece one of a kind!
Is your supplier certified for ethical practices?
Yes, our suppliers are SEDEX-audited, ensuring they meet high standards for responsible and ethical sourcing. We are committed to transparency and quality in every piece we offer.
Shipping questions
Do you ship internationally?
We currently ship to the UK and all EU countries. If you're outside these regions, please contact us for further assistance.
What Are your shipping fees?
Shipping fees depend on the destination and order amount and are displayed at the checkout.
Returns questions
What if I need to return or exchange an item?
We accept returns and exchanges within 30 days of receipt, provided the items are unworn and in their original packaging. For further assistance, please visit our Returns Policy or contact our support team.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.